.With no commuting costs this coming week, I plan to turn the spare cash into more 15mm Sci Fi figures. So a few minutes ago I'm banging through this webstore, 3,5,8,2, 10 add to cart, next page, 3,7,5 add to cart and then it asks me to 'Log-in'. No! Life is complicated enough, there are plenty of other web stores where I can click and go straight to Paypal.
I'm juggling 3 gaming projects at the moment - 15mm Sci Fi, which in all honesty has become more of a lifestyle, 20mm Modern/Futuristic Neo-Soviet Russians, and a 20mm British Civil War set in 1979. There's only so much cash to go round, and if you've noticed me spending a little less in your products recently, it's because Shaun at S&S Models knows what areas I'm currently gaming and sends me an email saying "Mark, I have X back from the caster, you can see it on Flickr here (link), are you interested?"
I really appreciate this proactive approach and depending upon how bad a day I'm having may just fire back an immediate email saying "Yup! Send me two." On occasion, Shaun will say," I'm making 'Z' and it will be ready at the end of the month" I say, "just send me a Paypal invoice when you've got them for sale". No mucking about with webstores, logging in, out, doing the hokey cokey. 2 weeks later or whatever, there's an invoice, which I pay immediately and normally have the goods within a few days. That gentlemen IS customer service.